Refund and Returns Policy

At STARRY SKYS LLC, we value your satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help with our refund and returns policy.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must have all original tags and packaging intact.
  • The return request must be initiated within 30 days of receiving the item.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or clearance.
  • Customized or personalized items.
  • Gift cards.

3. Return Process

  1. Initiate a Return
    Contact us at barnett@starryskysclothing.com with your order number and reason for the return.
  2. Return Approval
    Once your request is approved, we will provide you with a return shipping address and instructions.
  3. Shipping the Item
    Ship the item back to us at the provided address. Please note that you are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
  4. Inspection and Refund
    Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refunds

  • Approved refunds will be processed within 5-7 business days after the return is received and inspected.
  • Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

We offer exchanges for items of the same value if:

  • The size or color is incorrect.
  • The item is in its original, unused condition. To request an exchange, please contact us at barnett@starryskysclothing.com.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange a replacement or refund at no additional cost to you.

7. Cancellations

Orders can be canceled before they are shipped. Please contact us at barnett@starryskysclothing.com as soon as possible if you wish to cancel your order. Once the order has been shipped, it cannot be canceled.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out:

We appreciate your business and are committed to making your shopping experience with STARRY SKYS LLC enjoyable and worry-free!

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