At STARRY SKYS LLC, we are committed to delivering your purchases promptly and securely. Please review our shipping policy below to understand how we handle orders, shipping times, and other related information.
1. Shipping Locations
We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
- All orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
- Orders placed after 3:00 PM (EST) or on weekends/holidays will begin processing on the next business day.
- Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Methods and Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Flat rate: $5.99 |
| Expedited Shipping | 2-3 business days | Flat rate: $15.99 |
| Free Shipping | 5-7 business days | For orders over $50 |
Delivery times may vary based on your location.
4. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. Use this number to track your shipment on the carrier’s website.
5. Shipping Restrictions
- We do not ship to P.O. Boxes, APO/FPO addresses, or internationally.
- Please ensure that your shipping address is accurate at checkout. STARRY SKYS LLC is not responsible for lost shipments due to incorrect addresses.
6. Lost, Stolen, or Damaged Packages
- If your package is lost, stolen, or arrives damaged, please contact us immediately at barnett@starryskysclothing.com or 717-998-3499.
- We will work with the shipping carrier to resolve the issue. Please note that claims for lost or damaged packages must be filed within 7 days of delivery.
7. Delays
While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier delays, or peak holiday seasons may impact shipping times. We appreciate your patience in such cases.
8. Free Shipping Eligibility
- Orders totaling $50 or more (before taxes and discounts) qualify for free standard shipping.
- This offer is only valid for shipments within the United States.
9. Contact Us
For any shipping-related questions or concerns, feel free to reach out to us:
- Email: barnett@starryskysclothing.com
- Phone: 717-998-3499
- Address: 4516 Burger Ave, Cleveland, OH 44109
Thank you for choosing STARRY SKYS LLC. We value your trust and are committed to providing you with an excellent shopping experience!